ShopTopia - Your Online Shopping Community
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Frequently Asked Questions

About Shoptopia

What can I do at ShoptopiaSM and how do I get started?

Shoptopia is the online experience where you can share your love for your favorite brands, discover new products, and get shopping advice from people just like you. Shoptopia makes going to your favorite shopping centers & retailers a whole world better, with consumer insights, must-have deals, and fun shopping friends.

At Shoptopia you can...

  • Discover, collect & organize your favorite products with Shoptopia Lists
  • Share your shopping experience with friends & family
  • Enjoy exclusive perks of membership including special offers from your local shopping center

Getting started is a snap! Simply sign up to create a profile. It's free, and entitles you to great features and benefits. Add the Bag It! button so you can collect & organize your favorite products into Lists.

Visit the Talk section to discuss the products & brands you love with other Shoptopians, as well as the latest deals and happenings at your local shopping center.

Check out the Fresh Lists page to see the latest finds from your fellow Shoptopians. Did you see a list you really liked? Make friends and see their latest finds!

Shopping is more fun with friends & family, and Shoptopia makes it easy to share the love. Invite your friends today!

I don't see my shopping center on the sign-up list. I can still use Shoptopia, right?

Yes, anyone can use Shoptopia!*

While Shoptopia is accessible nationwide and relevant to anybody who loves shopping, we think it will give you an even richer experience when it's local to you. A trip to the mall is often a social occasion; we're trying to extend that experience online and tie it into exclusive shopper benefits available to you only through Shoptopia.

Shoptopia was started by Mallfinder Network, LLC, a leader in creating online community around local shopping centers. Over the next few months we're launching Shoptopia in partnership with shopping centers across the United States. By all means, sign up now! But remember, the real excitement happens when Shoptopia comes to a mall near you.

*Must be 13 years of age or older.

How can I participate at Shoptopia if I work at a retail store or with a national brand retailer?

Shoptopia provides valuable tools to retailers as well as consumers, and we encourage your participation & involvement in many ways:

  • Promote store sales & special incentives
  • Promote new or featured merchandise
  • Let your shoppers know about special in-store events
  • Giveaways and prizes for special events and programs

As a retailer, you can create your own Shoptopia profile and instantly communicate with shoppers. In addition to the core features available at launch, you will be seeing additional features added soon that offer specific benefit to you.

Where is Shoptopia available?

[LCP]

Features

How do I send a message to someone?

It's easy to send a message to your fellow Shoptopians. When you view somebody's profile, click the envelope button in the upper right corner, compose your message, and send! It's that easy.

How do Lists work?

Shoptopia Lists let you discover, collect & organize your favorite products. Think of yourself as the owner of your own boutique, a fashion designer gathering everyday inspiration, or maybe a technology maven assembling your dream lineup.

Discover new products by browsing lists created by your fellow Shoptopians. You can add anything you see there to your own lists by clicking the "Add" button next to the item.

Collect your favorites into lists as you browse the Web. When you see something you like on a website, click the Bag It! button in your browser. Use your default lists, or create a new list with a clever title to show everyone what you found.

Organize your lists by theme, concept, color, you name it! Make private gift lists for each friend and relative. Plan your next shopping trip with a shopping list, or assemble decorating ideas for the living room.

Share the love when you click the "Share" button anywhere you see it. Send your favorites lists, conversations, products, and profiles to your friends on Shoptopia or anywhere.

How do I add items to a list?

After you've added the Bag It! button to your browser, you can add items to any of your lists from around the Web. When you see something you like on a website, click the Bag It! button...

  1. Shoptopia will collect all the relevant information.
  2. You choose which list to add it to, or create a new list.
  3. Make sure all the details are correct. If not, then click "Edit Details" at the bottom.
  4. Add a comment and tags if you like.
  5. Look good? Click Submit!

What is the Bag It! Button? Where is it on Shoptopia?

The Bag It! button allows you to add things to your Shoptopia lists from anywhere on the Web. This tiny application was designed to easily install on your computer; it's always there when you need it. See something you like? Bag It!

To install the Bag It! button to your computer's Web browser, go to the Shoptopia Tools page. From here you can install a version of Bag It! to your favorite browser; installation instructions are right on the page. Bag It! is compatible with Microsoft Internet Explorer versions 6, 7 and 8 (PC), Apple Safari (Mac/PC), Mozilla Firefox (Mac/PC), Mozilla Camino (Mac), and Google Chrome (PC).

What are all these Lists?

When you create a new list, you can call it whatever you want and make it public or private. But we thought you might like to start off with a few ideas...

My Wishlist is the perfect place to keep track of things you want for your birthday, holidays, or any special occasion. Keep your list up-to-date, or have as many Wishlists as you want. Share wishlists when you click the "Share" button and enter e-mail addresses for your friends + family. Let them know what you really want this year!

In My Closet is the list to show off your favorite outfits ... your best looks ... the clothes that tell the world who you are. Hey, these things don't have to actually be in your closet. Shhhh, we won't tell anyone!

"When I Win the Lottery..." is your fantasy-shopping-spree list. What would you buy if you had a million dollars to spare? Make a list and let your dreams take wing!

Gift Ideas is a private list that only you can see. This is the place to plan your gift-giving ideas all year long. Want to make a list just for that special someone? Start a new list with their name and mark it private. We can keep a secret, we promise!

You can add new lists, edit any of your existing lists, change the names, or delete them. It's all up to you and what you want to do.

What's the difference between public and private lists?

Public lists are visible to Shoptopia members as well as the public. Private lists are visible only to you; not even your friends can see them.

How do I invite friends to Shoptopia?

Seriously, how does somebody do this?

Member Support

How does Shoptopia manage my personal information?

What is inappropriate content and how does Shoptopia deal with it?

How do I cancel my account?

The simplest way to cancel your account is to send a request using the Contact Us for at www.shoptopia.com/contact. Just make sure you are logged in so we will know who you are. We'd be sorry to see you go, but we would hope you tell us a little about why you have decided to cancel your account.

How do I change my profile photo?

  1. Start by making sure you are logged in.
  2. Click on "My Profile" in the top navigation menu from anywhere on Shoptopia. You can also click your profile name in the Alerts area in the upper right of each page.
  3. Click the "Edit" button in the upper-right of your profile page.
  4. Choose the "Photo" tab.
  5. Click "Choose Photo," navigate to the photo you want to use, and click "choose."
  6. Click "Save" at the bottom and you're done!

I tried to upload a profile photo but I got an error each time. What happened?

  1. Make sure your image is in a file format that Shoptopia can handle. We accept .jpg, .gif, and .png files.
  2. Make sure your image is no larger than I Mb, nor 1600 x 1400 pixels. We can't handle image files bigger than that!
  3. Did that work? If not, it's possible there is something wrong with the file you are trying to upload. Try opening the file on your computer and re-saving it under a different filename. Now give it a try!

How do I change my personal information?

  1. Start by making sure you are logged in.
  2. Click on "My Profile" in the top navigation menu from anywhere on Shoptopia. You can also click your profile name in the Alerts area in the upper right of each page.
  3. Click the "Edit" button in the upper-right of your profile page.
  4. From here you can change whatever information you like.
  5. Click "Save" to commit your changes.

How do I change my e-mail address?

  1. Start by making sure you are logged in.
  2. Click on "My Profile" in the top navigation menu from anywhere on Shoptopia. You can also click your profile name in the Alerts area in the upper right of each page.
  3. Click the "Edit" button in the upper-right of your profile page.
  4. Choose the "Account Settings" tab.
  5. Enter your new e-mail address and click "Save."

How do I change my password?

  1. Start by making sure you are logged in.
  2. Click on "My Profile" in the top navigation menu from anywhere on Shoptopia. You can also click your profile name in the Alerts area in the upper right of each page.
  3. Click the "Edit" button in the upper-right of your profile page.
  4. Choose the "Account Settings" tab.
  5. Enter your new password (twice for confirmation) and click "Save."

I forgot my Password. Now what?

  1. Click the "Forgot Password" link in the Alerts area in the upper right of any Shoptopia page.
  2. Enter the e-mail address you used to create your profile.
  3. Check your e-mail for a message from Shoptopia temporary password.
  4. Follow the instructions in that e-mail.

I forgot my Username. Now what?

  1. Click the "Lost Password" link in the Alerts area in the upper right of any Shoptopia page.
  2. Enter the e-mail address you used to create your profile.
  3. Check your e-mail for a message from Shoptopia temporary password.
  4. Follow the instructions in that e-mail.

Didn't find what you're looking for? E-mail us: support@shoptopia.com.

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